Terms of Use
Last updated: 8 August 2026
These Terms of Use govern access to and use of the Luxera Health Concierge public website.
The website is operated by Flytohealth Kft. By accessing or using the website, you agree to these Terms. If you do not agree, you should not use the website.
1. Website Operator
Flytohealth Kft
Company registration number: 01-09-436151
Tax number: 32663596-2-41
EU VAT number: HU32663596
Registered office: Taborhegyi út 16/G No:3, 1037 Budapest, Hungary
Email: info@luxerahealthconcierge.com
Luxera Health Concierge is a service and trading name operated by Flytohealth Kft. It is not a separate legal entity.
2. Purpose of the Website
The website provides general information about Luxera Health Concierge, including:
-
International healthcare coordination
-
Medical case preparation
-
Collection and organization of medical information
-
Coordination of independent clinician review
-
Identification and coordination of potential treatment and provider options
-
Administrative support for international patients
The website may direct users to a separate medical intake portal powered by Krinex Clinical.
3. Luxera Is Not a Healthcare Provider
Flytohealth Kft and Luxera Health Concierge are not hospitals, clinics or emergency medical services.
Luxera does not independently:
-
Diagnose medical conditions
-
Prescribe medication
-
Perform medical treatment
-
Replace an in-person medical examination
-
Make final clinical decisions
-
Guarantee that a patient is suitable for a particular treatment
Clinical opinions and treatment decisions are made by appropriately qualified independent clinicians and healthcare institutions.
4. No Medical Advice on the Public Website
The information published on this website is general and informational. It does not constitute personalized medical advice, diagnosis, treatment or a clinician–patient relationship.
Do not delay or disregard professional medical advice because of information found on this website.
If you believe you are experiencing a medical emergency, contact your local emergency services or seek urgent medical care immediately.
5. Medical Intake Portal
Selecting Start Your Case may direct you to a separate medical intake environment powered by Krinex Clinical.
The portal may be used to:
-
Submit personal and medical information
-
Upload medical records
-
Prepare a structured case file
-
Coordinate independent clinician review
-
Generate and deliver reviewed reports
-
Support subsequent healthcare coordination
-
The portal operates under separate privacy information, consent requirements and service conditions presented during the intake process.
Use of this public website does not automatically create a clinical, contractual or payment relationship.
6. Independent Clinicians and Healthcare Providers
Clinicians, hospitals, clinics, laboratories and other healthcare providers involved in a case may operate independently from Flytohealth Kft.
They remain responsible for:
-
Their professional qualifications and licensing
-
Their clinical assessments
-
Their diagnoses and recommendations
-
In-person examinations
-
Treatment eligibility decisions
-
Treatment delivery
-
Clinical follow-up
-
Their own professional and regulatory obligations
-
Luxera’s coordination of an introduction or review does not make a clinician or healthcare institution an employee, agent or branch of Flytohealth Kft unless expressly stated in a separate written agreement.
7. No Guarantee of Provider Acceptance or Treatment
Submitting information or medical records does not guarantee:
-
Acceptance of the case
-
A clinician consultation
-
A particular medical opinion
-
Treatment eligibility
-
Provider availability
-
A specific treatment plan
-
Appointment availability
-
Visa or travel approval
-
Insurance coverage
-
A particular clinical result
A healthcare provider may require additional records, diagnostic testing or an in-person examination before making a final decision.
8. Accuracy of User Information
Users are responsible for providing information that is accurate, complete and current.
You should not knowingly submit:
-
False or misleading information
-
Records belonging to another person without authority
-
Altered or fraudulent medical documentation
-
Content that infringes another person’s rights
-
Malicious software or harmful files
If acting for another person, you confirm that you have the necessary authorization or lawful authority to do so.
9. Minors
The services are intended for adults aged 18 or over.
A request concerning a person under 18 must be submitted and managed by a parent or legal guardian. Evidence of parental responsibility or legal authority may be requested.
10. Website Availability
We aim to keep the website available and accurate but do not guarantee uninterrupted or error-free operation.
We may modify, suspend, restrict or discontinue any part of the website for maintenance, security, operational or legal reasons.
Website content, service descriptions and features may change without prior notice.
11. Intellectual Property
Unless otherwise stated, the website’s design, text, graphics, logos, illustrations, interface elements and original materials are owned by or licensed to Flytohealth Kft.
You may view and use the website for personal, non-commercial purposes.
You may not reproduce, republish, modify, sell, distribute or commercially exploit website content without prior written permission.
12. Acceptable Use
You must not:
-
Attempt unauthorized access to the website or connected systems
-
Interfere with security or technical operation
-
Introduce viruses, malicious code or automated attacks
-
Scrape or systematically extract website content without authorization
-
Misrepresent your identity or authority
-
Use the website for fraudulent or unlawful purposes
-
Infringe privacy, intellectual property or other legal rights
Access may be restricted where misuse or a security risk is identified.
13. External Links and Services
The website may link to third-party websites, communication platforms, clinicians, hospitals or other service providers.
External services operate under their own terms and privacy policies. A link or introduction does not constitute a guarantee or unconditional endorsement of that provider’s services.
Flytohealth Kft is not responsible for the availability, content, security or independent conduct of third-party websites and services.
14. Fees and Separate Service Agreements
Accessing the public website does not itself require payment.
If a user later requests a paid coordination, clinical review or other service, the scope, price, payment arrangements, cancellation conditions and applicable consumer information must be provided separately before a binding paid service begins.
Payments to clinicians, hospitals or other providers may be subject to their own contracts, prices and cancellation terms.
These Terms of Use do not replace a separate paid-service agreement.
15. Limitation of Responsibility
Nothing in these Terms excludes or limits liability where exclusion or limitation is prohibited by applicable law.
Subject to that restriction, Flytohealth Kft is not responsible for:
-
Independent clinical decisions or treatment
-
Inaccurate or incomplete information supplied by users or third parties
-
Provider refusal or unavailability
-
Travel, visa or insurance decisions
-
Third-party website or communication failures
-
Outcomes that depend on independent clinicians or healthcare institutions
Any responsibility of Flytohealth Kft is limited to the services it expressly agrees to provide.
16. Privacy and Cookies
Personal data is processed as described in our:
-
Privacy Policy
-
Cookie Policy
-
Separate Clinical Portal Privacy Notice, where applicable
Medical records should not be sent through ordinary website communication channels unless specifically instructed through an approved secure process.
17. Changes to These Terms
We may update these Terms to reflect changes in the website, services or applicable law.
The updated Terms become effective when published with a revised “Last updated” date. Changes do not retrospectively remove mandatory rights already acquired by a consumer.
18. Applicable Law and Consumer Rights
These Terms are governed by Hungarian law.
However, this choice of law does not deprive a consumer of mandatory protections available under the law of their country of habitual residence where those protections apply.
Any jurisdiction provision must also remain subject to mandatory consumer rights and applicable European Union law.
19. Contact
Questions about these Terms may be sent to:
Flytohealth Kft
Luxera Health Concierge
Taborhegyi út 16/G No:3
1037 Budapest, Hungary